Operation Management

MCIS Safety Glass is the leading manufacturer in the automotive glass industry. MCIS Safety Glass is synonymous with quality, and efficiency. With a dedicated and highly skilled workforce and modern equipment, MCIS Safety Glass is able to produce high quality products to meet customer’s expectation. In other word, the firm mainly more to automotive industry- glasses and always being linked to customer such as Proton Perodua  and Honda.

MCIS Safety Glass Sdn Bhd was incorporated on April 1973, with the participation of Malaysia Cooperative Insurance Society (MCIS) and Hindusthan Safety Glass Works Pte. Ltd, India (HSGW).  Commercial production commenced in January 1975. Asahi Glass Co.Ltd.(AGC) of Japan, who being a leading glass supplier for the Automotive Industry in Japan, joined in  April 1979.  Henceforth the Company adapted to Japanese technology. In August 1984, Pernas International Holdings Bhd (PERNAS) which later changed its name to Tradewinds Corporation Berhad (TRADEWINDS) became as a major shareholder in line with the Malaysia Government Policy of Bumiputra participation in industry. Their vision is to be supplier of safety glass in the market that they chose to serve. Their mission to produce safety glass that meets the precise quality agreed with customers. This would be achieved through continuous improvement in quality, processes, skills, equipment and information system. 


Bases on Afta The Asean Free Trade Area, encouraged and strive the objectives of company to be a supplier of glasses in worldwide and give them opportunities to promote their business. AFTA has been realized through the Common Effective Preferential Tariff (CEPT) Scheme. Under the CEPT such as import duties among member countries will be reduced to between 0-5%by the full implementation of AFTA in 2010 elimination of quantitative restrictions (import permits, quota) & other non-tariff barriers (NTBs) among ASEAN Member countries progressive transfer of products into the CEPT Scheme based on each ASEAN member's capacity and capability. Being apart from automotive, the company not only supplier safety glasses but also produce in safe deposit in other word safety box. This service is widely used by banks. The company basically operation Company is using Toyota method or Toyota Production System or be called such as Just In Time Production. The MCIS Sdn Bhd have 7 departments that involving 7 manager. The managers in the company are sales & marketing, logistic, tempered plant, planning, laminating plant, development and engineering.

To be a unique company, they always focus on to produce a good of product to the customer which is including in cost and productivity that are always can compete in market and their competitiveness.  Same like others company, strategy always be important for them, they will know what they capable of and know how to compete and maintain, sustain in market and meet customer expectation. So strategy such as no waste, lean production and just in time will help them to achieve their goal they also focus on give the best operation and service such as cost that acceptable, delivery speed in operation and service for the customer, all the product are quality and followed by the documentation ISO 16949, so will meet customer demand, the operation are always flexibility time by time. In operation the firm also use balance scorecard which is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.

It was important by company to have a good operation, so they will only produce a find product for the customer. If not produce followed the documentation and customer demand, they firm will produce again and again until produce a good product. This is because the company only produce what customer want or demand, so people like manager level are being responsible to ensure what have being produce are followed according to the customer specification and meet the customer expectation. Documentation in this firm is ISO 16949 and it mainly about automotive. The competencies in this firm usually focus on bring in a good quality in product to meet customer expectation.